Helping Clients Leverage The Potential Of Text Messaging
While Accounting For & Minimizing Legal Risk
Businesses and organizations of all types and sizes are increasingly utilizing text messaging to achieve growth goals. From Fortune 500s and large political campaigns to startups and healthcare providers, text messaging’s unique effectiveness in the marketing context and for other communication purposes is unparalleled in many respects. It is, therefore, seeing marked upticks in adoption. To illustrate the incredible effectiveness of properly executed text messaging, Crazy Egg cites research showing open rates as high as 98% for text message marketing. With so much potential, it is no wonder that marketers are increasingly incorporating text messaging campaigns into their broader marketing stacks.
Unsurprisingly, though, and as is often the case, tools and strategies with great potential bring accompanying legal risks. When it comes to texting, risk comes from a variety of vectors, including the following laws:
- Federal: Federal laws like the Telephone Consumer Protection Act (TCPA)
- Texas: On June 20, 2025, Governor Abbott signed SB140 into law. The new telemarketing requirements and expanded enforcement provisions will take effect on September 1, 2025. This significant piece of legislation fundamentally reshapes the landscape for businesses engaged in text message marketing to Texas consumers, creating new compliance obligations and substantially increasing litigation risks.
- Florida: Florida’s Telephone Solicitation Act (FTSA)
- Washington: Washington state’s Commercial Electronic Mail Act (CEMA) and the recent expansion by a court in the state to bring recruitment and otherwise non-transactional outreach within the scope of the law.
- Other States: Many other states have their own TCPA-type compliance laws (sometimes referred to as “mini-TCPA laws”) that create varying compliance deviations, ranging from quiet hours, strict consent requirements, and DNC compliance. These states include but are not limited to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
- Comprehensive Privacy: Comprehensive state privacy laws, such as California’s Consumer Privacy Act (CCPA) and the European Union’s General Data Protection Regulation (GDPR), bring about privacy compliance obligations in the context of texting consumers.
- Regulatory: The Federal Communications Commission (FCC), along with the Federal Trade Commission (FTC), regulates and enforces the TCPA ( among other regulators) and established the National Do Not Call Registry in 2003.
Compliance considerations are crucial to consider before embarking on text message marketing. Accentuating the essential need to account for relevant regulatory frameworks and associated legal considerations in this area is vital due to the rampant litigation, particularly on the part of “serial litigants,” and the potential for enormous settlements, such as the one against Clover for text messages sent that were allegedly in violation of the TCPA. The TCPA and related laws are constantly litigated, with higher concentrations of TCPA lawsuits in specific states. The laws are subject to updated precedent and regulatory guidance, including a recent TCPA case that reached the Supreme Court.
As text message marketing lawyers with a unique focus on the crossover of privacy, marketing, and technology laws, at RICHT, we understand the importance of valuable tools and strategies, such as text messaging, for businesses and organizations of all types and sizes. Furthermore, we remain at the cutting edge of technology, including how AI intersects with the TCPA and similar laws. Whether it be analyzing scenarios for compliance, drafting text messaging terms, including those related to consent and “quiet hours,” or providing a strategy to navigate litigation successfully, we aim to enable our clients to achieve success with text messaging while minimizing legal risk.
TCPA Text Message Marketing Law Services We Offer
Text Messaging Compliance Review
TCPA & State Law Litigation & Strategy